Overview

There is usually significant wait times in all restaurants in Europe for the customer to order their good and also to receive their food because of shortage of waiters or service personnel in the restaurants. The team of Fascano wanted to create an app that will allow customers to order food from the table of a restaurant and even pay for it without waiting for the waiters to take their orders thereby saving time and providing a great experience.

Problem Faced

The Fascano team wanted an end-to-end platform for food orders but at the same time, it should work in any restaurant and for their configured menu items and also the experience has to be seamless. In addition to this, the app had to provide for the ingredients, allergy information, and the ability for the user to customize or give cooking instructions in the app itself. This will help the restaurants also to operate the restaurant with minimum staff.

Goal

To create an awesome end-to-end platform for ordering food at any restaurant table seamlessly as the name suggests (fast+scan+order = Fascano). Users should be able to scan the QR code in the table of the restaurant and get the menu for that restaurant and be able to complete the ordering.

Solution

MacAppStudio designed and developed an end-to-end online food ordering platform at the restaurant table. The user needs to have the mobile app on their phones, scan the QR code, view the menu, place the order and do online or offline payment. The app also has the ability for tracing the order, viewing the ingredients of a menu item, allergy information, etc for a better culinary experience.

The restaurant has a chef dashboard where the orders are passed on in real-time and the chef has the option to update the status and progress with the preparation. In addition, the restaurant has an owner dashboard where the menu items, pricing, and catalog are uploaded and it also provides the features for getting user management, financial analysis, customer insights, reports, and analytics.

Fascano team has an admin dashboard where they can onboard restaurants, view order statistics, manage finances, get reports and analytics.The main feature of the platform is the ability for the user to just scan the QR code on the table and order seamlessly across any participating restaurant. This enables a seamless ordering process and reduces the need for restaurants to have onboard additional staff.

The chef dashboard is also designed to be an awesome touch-based Kannan like board where are orders are received, viewed, processed and moved along the various status till it reaches the customer's table.

Technology

  • Kotlin

  • Swift

  • Objective C

  • HTML

  • JS

  • PHP

  • MySQL

Current Status

The platform was launched in Feb 2020 and has already onboarded several premium restaurants like The Cascade, Carlino’s, Portofino, Carlo’s, etc across the Netherlands and other European countries. The unique ability of the platform to seamlessly streamline the order processing without dependency on huge manpower has caused a significant interest in the restaurant community in the European region causing the app to expand its footprint across the region.

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Read the challenges we faced and how we helped our client achieve their goals

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