Overview

NIR Roof care is a flat roofing company that is based in Huntley, Illinois since 1980. Timothy K.Lynn is an expert in roof management services for around 40 years. To provide reliable services exclusively in the roof care sector, he founded the NIR roof care. The company provides valuable services with its top-notch material selection, types of equipment, and expertise in this sector.

Problem Faced

The full roof care process including customer management, service requests, and renewals were all happening manually. This causes significant delays, process gaps and lost renewals since the intimations for the contracts did not go on time for the customers. Also, the NIR Roof care customers did not have a single point system to connect to the company for requesting services or raising a complaint. Hence NIR Roof Care wanted to digitize the operations and the end-to-end process.

Goal

To create an end-to-end customer platform for NIR Roof Care using which the customers can create a roofing request, view maintenance schedules, raise a complaint, get intimation on roof care plan renewals, etc. The account managers of NIR Roof Care also have an app to view requests from customers and provide very efficient service.

Solution

MacAppStudio developed the end-to-end Roof Care platform for NIR. The customers of NIR can create service requests, request a quote, raise complaints, and do other services in the app. The managers of NIR can also view the requests of their customers and take appropriate action. There is an admin dashboard for NIR Roof Care that controls the end-to-end process and has the access to reports and analytics of the platform.

Technology

  • Swift C

  • Kotlin

  • PHP

  • PostgreSQL

Current Status

In September 2017, the project was started and after finishing up, the app went live in November 2017. After the release, nearly 2years, MacAppStudio managed and took control of the platform. Later it was delivered to the NIR roof care internal technical team. Currently, with its smooth running, the platform has served 1 million+ square meters of roof care with 500+ roof care professionals.

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