NIR

An end to end service platform specially made for roof care.

1Million+ square meter roof care served
40 years of Quality Repairs
24/7Emergency Service
500+ Certified Roof Care Staffs

Platforms developed :

iOS
Android
Web

Overview

NIR Roof care is a flat roofing company that is based in Huntley, Illinois since 1980. Timothy K.Lynn is an expert in the roof management services for around 40 years. To provide reliable services exclusively in the roof care sector, he founded the NIR roof care. The company provides valuable services with its top-notch material selection, types of equipment and expertise in this sector.

Problem Faced

The full roof care process including customer management, service requests and renewals were all happening manually. This causes significant delays, process gaps and lost renewals since the intimations for the contracts did not go on time for the customers. Also the NIR Roof care customers did not have a single point system to connect to the company for requesting services or raising a complaint. Hence NIR Roof Care wanted to digitise the operations and the end to end process.

Goal

To create and end to end customer platform for NIR Roof Care using which the customers can create a roofing request, view maintenance schedules, raise a complaint, get intimation on roof care plan renewals etc. The account managers of NIR Roof Care also have an app to view requests from customers and provide very efficient service.

Solution

MacAppStudio developed the end to end Roof Care platform for NIR. The customers of NIR can create service requests, request a quote, raise complaints and do other services in the app. The managers of NIR can also view the requests of their customers and take appropriate action. There is an admin dashboard for NIR Roof Care that controls the end to end process and has the access to reports and analytics of the platform.

Technology

Swift C

Kotlin

PHP

PostgreSQL

Current Status

The end to end platform is deployed in Mediyoga clinic and is fine-tuned for perfection in the patient booking and consultation process flow. This solution digitally transforms the end to end process flow of the Mediyoga clinic with the industry and technology best practices and creates a world’s first use case of this nature.